At Shiv Vinyls, we strive to ensure that your orders are processed quickly and delivered to you in a timely manner. Below you will find detailed information about our shipping policies.
1. Order Processing
- All orders are processed within 1-3 business days after your payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation email with your order details once your order has been successfully placed.
2. Shipping Options and Costs
We offer multiple shipping options to suit your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-4 business days.
- Shipping costs are calculated at checkout based on your delivery address and the weight of your order.
3. Delivery Locations
- We currently ship throughout India.
- For international shipping, please contact us at shivvinylshelp@gmail.com for specific arrangements.
4. Shipping Timeframes
Estimated delivery times depend on your location and the shipping method selected:
- Metro Cities: Standard Delivery in 3-5 business days.
- Remote Areas: Standard Delivery in 7-10 business days.
Please note that delivery times are estimated and may vary due to unforeseen circumstances such as weather, holidays, or courier delays.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your shipment through the courier’s website using the provided tracking link.
- If you experience any issues tracking your order, please contact us at shivvinylshelp@gmail.com.
6. Missed Deliveries and Reattempts
- If no one is available to accept your package at the time of delivery, the courier may leave a note with instructions for re-delivery or collection from a nearby location.
- If a package is undeliverable after multiple attempts, it may be returned to us, and additional charges may apply for re-shipping.
7. Shipping Delays
While we do our best to ensure timely delivery, sometimes delays are beyond our control:
- Public Holidays: Shipments may be delayed during national or regional holidays.
- Natural Disasters: Severe weather or other natural events can impact delivery times.
We will notify you of any major delays and provide updates as available.
8. Lost or Damaged Items
- In the event that your item is lost or arrives damaged, please contact us immediately at shivvinylshelp@gmail.com with your order number and photos (if applicable).
- We will work with the courier service to resolve the issue as quickly as possible.
9. Contact Us
If you have any questions or concerns regarding shipping, feel free to contact our support team at shivvinylshelp@gmail.com. We are here to assign you.